If you are a regular customer of Total Butler for domestic heating oil this might interest you and save you a lot of money.
Butler Fuels Limited, part of the GB Oils / DCC Group – Previously known as Total Butler.
Initial post about sales staff discounting prices (made on 3rd December 2008)
I have been a regular customer of Total Butler (Butler Fuels) for over 10 years now and have always had my central heating oil delivered by them and in all that time I have always paid my bill as soon as it arrived and never queried anything.
Last week I phoned Total Butler to order my oil as usual and out of interest asked how much it was now? The reply I got was 48p a litre, I said “Is that the best you can do” and it immediately came down to 44p a litre. Deciding to push it a bit further I said “surely you can do better that that” the guy on the end of the line went away for less than 20 seconds and came back with a price of 40p a litre.
Basically, for the sake of less than a minute asking about the price (only slightly haggling) I got nearly a 20% reduction of my £500 heating bill.
You may think I am happy with this, but no, I am livid. What it shows is that because I have been a regular loyal customer, never queried the price before, I have probably been paying a 20% premium for the last 10 years.
So if you get your oil delivered from Total Butler, have been a regular customer for a yew years and would like to save 20% of your heating costs, don’t just pay the initial oil price they tell you, ask if they can do any better, haggle more and see what happens.
If anyone has any views on Total Butler oil prices please comment below.
Update 20/09/2012 – Response from Butler Fuels
“Dear Sir, We note with regret that there has been an increase in customers posting comments on this site recently and are concerned that they are perhaps not aware of our dedicated helpline which aims to address any issues.
We were therefore hoping you might consider re-posting our contact details (shown below), perhaps at the top of the page or in a section before the comments start, so that they may be more easily seen.
We are of course keen to resolve any issues customers may have, both promptly and in a mutually satisfactory way.
Thank you in advance for your kind assistance in this matter Best regards Claire Woolham, BUTLER FUELS
Our contact details:- Please call Claire Woolham at BUTLER FUELS Head Office on the dedicated helpline 01242 229442 or email firstname.lastname@example.org”
Update 13th January 2012 – Total Butler Name Change
Total Butler are now known as Butler Fuels Limited, part of the GB Oils / DCC Group – Registered in Jersey with the company number 108474
Contact Butler Fuels: Local team – 08457 240 241 (local rate)
Contact Butler Fuels: Head Office (Cheltenham) - 01242 222 999
Contact Butler Fuels: Customer Care - 08457 346 222 (option 2)
Update 5th October 2010 – Updated again 29/02/12 with new contact details
I have just received the following correspondence from a Butler Fuels representative which they have asked me to publish, hopefully this is a sign that they are listening to customers feedback.
“At BUTLER FUELS we always aim to provide a safe, easy and reliable service. If for any reason this is not your experience, please let me know so that I can help to resolve any issues you might have.
Please contact me, Claire Woolham, at BUTLER FUELS Head Office on the dedicated helpline 01242 229442 or email@example.com
Update 15th January 2010
As can be seen by all the recent comments at the bottom of this page, not only are there a number of complaints about the pricing policy of Total Butler there are also a number of complaints about communications and the fact customers are apparently given misinformation about delivery times.
We cannot blame Total Butler for the weather conditions, but surely we can expect the sales and call centre staff to communicate with their own drivers and not promise deliveries unless they are possible?
Update 14th February 2009
Since writing my initial post the number of comments has obviously revealed that a lot of people are not happy with what appears to be a new telephone ordering system Total Butler have recently bought in.
I was surprised when I ordered my last top up not to speak to my usual local office, but didn’t really think anything of it at the time. I now understand that Total may have changed the system of ordering on the phone? (confrirmation would be appreciated)
This post receives regular visits from users using an IP from par.totalfinaelf.net if anyone from Total would like to leave a reply to these comments I will be happy to publish it here. firstname.lastname@example.org