Butler Fuels Limited, part of the GB Oils / DCC Group – Previously known as Total Butler.

Initial post about sales staff discounting prices (made on 3rd December 2008)

I have been a regular customer of Total Butler (Butler Fuels) for over 10 years now and have always had my central heating oil delivered by them and in all that time I have always paid my bill as soon as it arrived and never queried anything.

Last week I phoned Total Butler to order my oil as usual and out of interest asked how much it was now? The reply I got was 48p a litre, I said “Is that the best you can do” and it immediately came down to 44p a litre. Deciding to push it a bit further I said “surely you can do better that that” the guy on the end of the line went away for less than 20 seconds and came back with a price of 40p a litre.

Basically, for the sake of less than a minute asking about the price (only slightly haggling) I got nearly a 20% reduction of my £500 heating bill.

You may think I am happy with this, but no, I am livid. What it shows is that because I have been a regular loyal customer, never queried the price before, I have probably been paying a 20% premium for the last 10 years.

So if you get your oil delivered from Total Butler, have been a regular customer for a yew years and would like to save 20% of your heating costs, don’t just pay the initial oil price they tell you, ask if they can do any better, haggle more and see what happens.

If anyone has any views on Total Butler oil prices please comment below.

Update 13th January 2012 – Total Butler Name Change

Total Butler are now known as Butler Fuels Limited, part of the GB Oils / DCC Group – Registered in Jersey with the company number 108474

Contact Butler Fuels: Local team – 08457 240 241 (local rate)

Contact Butler Fuels: Head Office (Cheltenham) - 01242 222 999

Contact Butler Fuels: Customer Care - 08457 346 222 (option 2)

Update 5th October 2010

I have just received the following correspondence from a Total representative which they have asked me to publish, hopefully this is a sign that they are listening to customers feedback.

“At TOTAL BUTLER we always aim to provide a safe, easy and reliable service. If for any reason this is not your experience, please let me know so that I can help to resolve any issues you might have.

Please contact me, Claire Woolham, at TOTAL BUTLER Head Office on the dedicated helpline 01242 229442 or rm.marketing-totalbutler@totalbutler.co.uk
Thank you”

Update 15th January 2010

As can be seen by all the recent comments at the bottom of this page, not only are there a number of complaints about the pricing policy of Total Butler there are also a number of complaints about communications and the fact customers are apparently given misinformation about delivery times.

We cannot blame Total Butler for the weather conditions, but surely we can expect the sales and call centre staff to communicate with their own drivers and not promise deliveries unless they are possible?

Update 14th February 2009

Since writing my initial post the number of comments has obviously revealed that a lot of people are not happy with what appears to be a new telephone ordering system Total Butler have recently bought in.

I was surprised when I ordered my last top up not to speak to my usual local office, but didn’t really think anything of it at the time. I now understand that Total may have changed the system of ordering on the phone? (confrirmation would be appreciated)

This post receives regular visits from users using  an IP from par.totalfinaelf.net if anyone from Total would like to leave a reply to these comments I will be happy to publish it here. tj@nrac.co.uk

Apparently this years John Lewis Christmas advert features Slow Moving Millie performing an old The Smiths classic Please, Please, Please Let Me Get What I Want.

More info here – John Lewis Christmas Advert 2011

Update: Slow Moving Millie Version Please, Please, Please Let Me Get What I Want

You can now see the full Slow Moving Millie Version, read more information and comment on it here – Slow Moving Millie Version of Please, Please, Please Let Me Get What I Want

The CAE (Centre for Accessible Environments) say the maximum gradient for wheelchair ramps is 1:12, with the occasional exception in the case of short, steeper ramps when refitting existing buildings.

The gradient also depends on the going of the flight with longer goings requiring shallower gradients.

The maximun height a single ramp should climb before incorporating a landing/rest area is 500mm which should have a gradient no steeper than 1:20 as the height gets lowwer the ramp can become steeper on a sliding scale with a 330m height requiring a 1:15 gradient and a 150mm height requiring 1:12 gradient wheelchair ramps

Unfortunately it was bit cold and drizzly so I decided to go for a breakfast in Shipston instead.

After taking miracle anti wrinkle treatment

I have to make an exeption with David Walliams swimming down the Thames though.

From what I’ve read he is really struggling, is unwell, behind schedule but still plowing on, you really do have to admire him.

He still has a fair way to go I really do hope he makes it and people put their hands in their pockets to support him whether he does or not.

I originally wrote this blog post about Autumn Days after seeing the kids at my daughters primary school performing it for the Harvest Festival on 23rd September 2009

With so many people searching for Autumn Days lyrics, Autumn Days music, Autumn Days information, etc. at the moment I thought it was time I updated it a bit.

I have just read that the composer of Autumn Days – Estelle White died on 9th February 2011, aged 85.

An obituary of Estelle White can be found here – http://www.yorkshirepost.co.uk/news/community/obituaries/estelle_white_1_3121582

My Original post made on 23rd September 2009

If, like me, you went to church to see the kids performing in the harvest festival this week, you’re probably sat there humming the tune to Autumn Days. Well just for you, I have found the words to Autumn days and added them below.

Autumn Days Lyrics

Autumn days, when the grass is jewelled
And the silk inside a chestnut shell
Jet planes meeting in the air to be refuelled
All these things I love so well

So I mustn’t forget
No, I mustn’t forget
To say a great big thank you
I mustn’t forget.

Clouds that look like familiar faces
And a winter’s moon with frosted rings
Smell of bacon as I fasten up my laces
And the song the milkman sings.

So I mustn’t forget
No, I mustn’t forget
To say a great big thank you
I mustn’t forget.

Whipped-up spray that is rainbow-scattered
And a swallow curving in the sky
Shoes so comfy though they’re worn out and they’re battered
And the taste of apple pie.

So I mustn’t forget
No, I mustn’t forget
To say a great big thank you
I mustn’t forget.

Scent of gardens when the rain’s been falling
And a minnow darting down a stream
Picked-up engine that’s been stuttering and stalling
And a win for my home team.

So I mustn’t forget
No, I mustn’t forget
To say a great big thank you
I mustn’t forget.

Autumn Days
by Estelle White

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The hymn Autumn Days is obviously very popular at this time of the year as I am seeing more visitors to this page from people looking for the words to Autumn days, wanting to know who wrote Autumn Days or generally just asking questions about the song Autumn Days.

A lot of people obviously know the first line Autumn days, when the grass is jewelled because that phrase appears a lot in my analytics too.

It’s nice that so many people seem to remember the Autumn Days song and I dare say more and more people will be humming the tune again in a few weks after this years harvest festivals.

With my daughter moving up to big school in September and the leaving ceremony at her existing primary school coming up, I have also set up a page with the Sing Hosanna Lyrics

I was looking at some of the local natural burial grounds and noticed some provided small slate plaques, but prefer the idea of a nice natural stone instead.